HMI/SCADA offers telephone, email and fax support during normal business
hours, for software that is registered under a
Software Support Plan.
Support is limited to a single contact, technical
questions relating to the use ofthe product. This
service is not intended to replace product training. The terms of
service and Annual support
programs are defined in the following Software Support
Plans section.
Customers are encouraged to stay on current
releases of software. This provides best access to the latest features.
Software providers applies bug fixes to only the current release.
Customers that are on older versions of software may be requestedby Technical Support to update their version to facilitate effective
problem solving.
Technical support engineers will try their best to resolve all questions in a
timely manor.
